Support
Frequently Asked Questions
Find answers to common questions about shopping, shipping, returns, and your account. If you can't find what you're looking for, please contact us.
Orders & Shipping
How long will it take to get my order?
Standard shipping typically takes 3-5 business days within the US, and 7-14 days internationally. Express shipping options are available at checkout.
Can I track my order?
Yes, once your order ships, you will receive a tracking number via email. You can also view the status from your Account Dashboard under 'Orders'.
Do you ship internationally?
Yes, Metibuy ships to over 50 countries worldwide. Shipping costs and delivery times vary by destination.
Returns & Exchanges
What is your return policy?
We offer a 30-day return policy for unused items in their original packaging. Please visit our Shipping & Returns page for detailed instructions.
How do I start a return?
To initiate a return, log into your account, go to your Order History, select the item you wish to return, and follow the prompts to generate a return shipping label.
Are returns free?
Returns are free for store credit. If you choose a refund to your original payment method, a return shipping fee will be deducted.
Payments & Billing
What methods of payment do you accept?
We accept all major credit cards (Visa, Mastercard, Amex), PayPal, Apple Pay, and Google Pay.
When will my card be charged?
Your card is pre-authorized at checkout but only officially charged when your order ships.
Still have questions?
Contact Support