Eligible reasons
- Wrong item received
- Item arrived damaged or defective
- Item doesn't match the listing
- Changed my mind (subject to pickup fee)
Support · Policies
Shipping & returns.
What to expect when your order ships, and how to send it back if it's not quite right.
Shipping options
Sellers prepare orders within 1–2 working days. Delivery times below are estimates counted from the day your seller ships. Weekends and public holidays don't count.
OptionEstimated deliveryPrice
Standard2–5 working daysFree over ₵300 · ₵25 otherwise
ExpressNext working day₵45 flat
Same-day (Accra only)Order before 12pm₵60 flat
Tracked end-to-end
SMS + email updates from dispatch to your doorstep.
Ghana-wide
Every region covered. No international shipping yet.
Live ETAs
Updated whenever your rider gets closer.
Returns & refunds
You have 14 days from delivery to start a return. Items must be unused and in their original packaging with all tags attached.
Non-returnable
- Intimate apparel & swimwear (hygiene)
- Perishables & food items
- Custom-made or personalised orders
- Digital products and gift cards
Refund timing
- 1
Request a return
Open the order in your account, tap Return item, and pick a reason. A rider is scheduled to pick up within 24–48 hours.
- 2
We inspect
Once the item is back with the seller we check it matches what was shipped. Most inspections finish within 1–2 working days.
- 3
Refund issued
Mobile money refunds settle the same day. Card refunds take 5–7 working days depending on your bank.
Need to start a return now?
Open your orders to begin — we'll schedule the pickup automatically.